Thursday, June 10, 2010

Clinics try to remove cultural barriers

This clinic has many things to assist foreign born patients. Translators, multilingual signs, staff who understand their cultural differences. - - Donna Poisl

BY CYNTHIA BILLHARTZ GREGORIAN, ST. LOUIS POST-DISPATCH

Multilingual signs were recently installed at both Family Care Health Centers. Now, patients who have come to the St. Louis area from Bosnia, Vietnam and Spanish-speaking countries and don't speak English will be able to find the restrooms, laboratories and cashiers without having to ask.

Family Care Health Centers has two locations, one on Manchester Avenue in Forest Park Southeast and another on Holly Hills Avenue in the Carondelet neighborhood. Together they serve about 21,000 patients, and English is not the first language for about 15 percent of them, said Robert Massie, CEO of the centers.
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